1. Terms and Conditions.
1. Delivery Policy: we aim to despatch items that are in stock within two business days. In practice, it’s usually the same day. Realistically deliveries within the United Kingdom should take three days or less from date of despatch. 24 hour delivery within the UK can be arranged at extra cost – please telephone or email to arrange.
2. Balaams Music must be notified of any breakages or shortages within 48 hours of delivery. After this period has passed, we shall not be held liable for any missing or damaged items.
3. Returns We do not supply goods on an “approval” basis – however the distance Selling Regulations state that you have a right to cancel an order or to return the goods which starts the moment you place the order, and doesn’t end until seven working days from the day after you receive the goods. Confirmation of your cancellation should be sent by email, fax, or letter. Once you have notified us of your intention to return the goods, you have a further fourteen days to return them to us. CDs or DVDs must be returned unopened for credit to be allowed. No markings of any kind will be accepted on printed music or books, which should be returned in the original packaging where possible, but in any case must reach us in “as new” saleable condition. We will not refund postage or carriage on the goods, either to or from the customer, except in circumstances where the goods are defective.
4. Privacy. Your personal and financial details will not be shared with any other business or organisation, apart from Sagepay, who process your payment. Their security policy may be found at http://www.sagepay.com/security_policy . With larger items that offer a manufacturer’s warranty, we will normally pass your contact details to the manufacturer or distributor, unless you ask us not to.
5. Balaams Music accepts no liability for any injury, damage or loss, in particular consequential loss, arising from the use of any goods purchased via this website, or from the transaction itself. Any injury, damage or loss arising directly from the negligence of Balaams Music or any of its agents will be limited to a refund of the value of the goods purchased, together with any delivery charges paid.
6. These terms & conditions only apply to goods purchased online.
7. English law applies to this contract.
Balaams In Print
103 Risbygate Street
Bury St Edmunds
UK residents 01284 766 933
Non-UK residents +44 (0) 1284 766 933
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